Website Terms of Use

1. About these terms

These terms apply to your use of the CareWise Nurse Practitioners website. By using the website, you agree to use it lawfully and in accordance with these terms. “CareWise”, “we”, “us” and “our” refer to HOME WITH HELP CARE SOLUTIONS PTY LTD (ABN 50 682 244 382), operating under the registered business name CareWise Nurse Practitioners, as listed on the Australian Business Register. If you do not agree with these terms, please stop using the website.

The website contains general information only. It is not medical advice, diagnosis or treatment and must not be relied on as a substitute for an assessment by a qualified health professional who knows your circumstances. Reading this website or sending an enquiry does not, by itself, create a treating relationship.

CareWise telehealth consultations are available to adults aged 18 years and over. Consultations are conducted through Halaxy Telehealth, Halaxy’s built-in phone and video consultation feature integrated directly into its practice management software. Halaxy AI Scribe, powered by Heidi, is available for all telehealth consultations and is used only with your informed consent obtained before the consultation starts. You may accept or decline and your choice is documented in your clinical notes; if you decline, the practitioner records clinical notes manually and the AI Scribe is not used. Transcripts and generated summaries are deleted within seven days of transcription; deleted items in underlying systems and backups are configured for deletion within 30 days. Clinical notes are retained for seven years from when you book an appointment and complete the new-patient intake form. See our Privacy Policy for details, or contact the practice before booking. Telehealth may not be suitable for every concern and has limitations, including that a clinician may not be able to examine you physically. A Nurse Practitioner may recommend an in-person assessment, further investigations, another provider or a different care pathway. Any prescription, repeat prescription, medical certificate, pathology or imaging request, or specialist referral is subject to clinical assessment, professional requirements and suitability; it is not guaranteed.

For emergencies, call 000. Do not use this website, the screening form, email or an appointment request for urgent or emergency care. The website and form are not monitored as an emergency service.

3. Appointments, fees and cancellations

Appointments can be booked through our Halaxy booking page or by calling 03 4421 6384. Halaxy (Australia) is the integrated practice management platform used for online bookings, reminders, patient record storage and payments; its built-in Halaxy Telehealth feature provides phone and video consultations. Connected services used through Halaxy include Sonic Labs for pathology, Tyro for payment processing, eRx for online prescriptions and HealthLink for secure messaging. Halaxy user accounts require two-factor authentication. Consultations are available to adults aged 18 years and over and are subject to availability, clinical suitability and confirmation by the practice. See our Privacy Policy for information about how consultation information is handled.

General telehealth consultations are $45 for a 20-minute standard appointment or $60 for a 40-minute long appointment. Weight management consultations are $100.00 for an initial 40–60 minute consultation and $50.00 for 30-minute follow-up consultations. Any other applicable fee will be disclosed before a booking is finalised.

Cancellation and rescheduling: If you need to cancel or reschedule an appointment, please give at least 24 hours’ notice. Where an appointment is cancelled with less than 24 hours’ notice, the appointment fee will be incurred. This policy reflects the cancellation arrangements configured on the Halaxy booking and payment platform and does not exclude or limit any refund, remedy or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law. If the practice cancels an appointment or a consultation cannot proceed, contact us to discuss an appropriate alternative or any refund required by law.

4. The health screening form

The website’s current screening form is for review in your browser only. It does not send your answers to CareWise, save them on this website or transfer them to Halaxy. Completing the form does not notify the practice that someone needs care. Do not rely on using the form to contact the practice, secure an appointment or request medical care. Call 03 4421 6384 for appointment enquiries and instructions about sharing health information.

5. External websites and services

This website links to third-party services, including Halaxy for bookings and telehealth. Those services are not controlled by CareWise and may have separate terms, privacy policies, availability and security practices. Read Halaxy’s Australian Privacy Policy before using the platform. Halaxy can be contacted on 1800 984 334 for platform enquiries. Please review the relevant third-party terms and privacy information before using them.

6. Acceptable use and intellectual property

You may use this website for lawful personal purposes. You must not misuse it, attempt to disrupt or gain unauthorised access to it, introduce malicious code, or copy, republish or commercially exploit website content without permission, except where permitted by law. Website content, branding and materials are owned by or used with permission of their respective rights holders.

7. Availability and liability

We aim to keep the website information current and the website available, but do not guarantee it will always be accurate, complete, uninterrupted or error-free. Information may be changed or removed without notice.

Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under applicable law, including the Australian Consumer Law. To the extent permitted by law, we are not responsible for loss arising from reliance on general website information or from third-party websites or services. Any liability relating to healthcare services is assessed under the laws and professional obligations that apply to those services.

8. Privacy

Our handling of personal and health information is explained in our Privacy Policy. Please read it before using the appointment link or sharing information with the practice.

9. Changes and governing law

We may update these terms by publishing a revised version on this website. The version in force when you use the website applies. These terms are governed by the laws applicable in Victoria, Australia, subject to rights under Australian law that cannot be excluded.

10. Contact

Contact CareWise Nurse Practitioners, HOME WITH HELP CARE SOLUTIONS PTY LTD (ABN 50 682 244 382), at 9 Old Hume Hwy, Beveridge VIC 3753, on 03 4421 6384 or beatrice@carewisenursepractitioners.com.au. Beatrice is the Nurse Practitioner and Clinical Lead.